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    • How to contact us?

      Email&Skype: ismilestore@outlook.com

      Instagram offical account: ismilestore

    • Where is the store based?

      We are based in the Unite states and China.

    • Where do you ship from?

      We ship from Philadelphia and China

    • What is this store's return and exchange policy?

      We understand that in some cases an item you receive may not be what you are expecting. In such event, we will be glad to exchange the item for you or offer refund on the full price of the item. If you have any probelm with your orders, please feel free to contact us visa email(ismilestore@outlook.com). We will do our best to make you satisfied.
    • In the event that an item is found to be out of stock after we have accepted your payment, we will be in contact to inform you of the waiting period and let you choose whether to wait or to cancel.
    • How long will it take to receive my order?

      Order processing needs 1 to 3 business days. We try our best to ship the items within 48 hours. You will receive a tracking number via email your item has been shipped. We use the E-packet and China or Hongkong post air mail. You can track your shipment via 17track.net.
    • Can I cancel/change my address/order?

      Please e-mail us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancelations to your order.
    • What about possible custom fees?

      We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. 
    • Do you do drop shipping or can I sell your items online?

      Yes, we are very glad to do drop shipping and welcome everyone to sell our items online. About the cooperation detail, please contact us by Email or skype. We will do our best for you.
    • Do you sponsor Bloggers&Facebook&Twitter?

      Yes, our store has just opened and we welcome Bloggers&Facebook&Twitter to help us promoting our website. If you are interested,please contact us via email&Skype: ismilestore@outlook.com.
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